Returns Policy

At Luxea, we take pride in providing our customers with top-quality products. We stand behind the quality of every item we sell and strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, we will do our best to make it right.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, please contact us immediately at [email protected] with your order details and a clear photo of the issue. We will work swiftly to assess the situation and provide you with a replacement product at no extra cost.

Incorrect Items Received

If you receive an item that is not what you ordered, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

Change of Mind

Unfortunately, we are unable to accept returns for change of mind or personal preference. However, if you have any concerns about your purchase, please don’t hesitate to reach out to our customer service team, and we will do our best to assist you.

How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] with your order number and details of the issue. We will guide you through the return process and provide any necessary instructions or documentation.

Refunds and Replacements

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement. If approved, refunds will be processed to the original method of payment within 7 days. Replacements will be dispatched promptly, and we will provide you with tracking information where applicable.

Contact Us

If you have any questions or concerns about our returns policy or need assistance with a return, please don’t hesitate to contact our customer service team at [email protected]. We are here to help and ensure that your Luxea experience exceeds your expectations.