FAQs

How do I return a product?

Please click here to refer to our returns and exchange policy.

Can I change my shipping address after I have placed my order?

If you have placed an order and afterward realize that you entered the wrong address, please contact us immediately at [email protected]. If the product hasn’t been shipped, we will be able to assist in changing the address. If the product has already been shipped, please contact the courier directly using the information provided by them to change the address.

What payment options can I use for Luxea orders?

You can use a variety of payment options for your orders, including credit cards, PayPal, and other online payment methods. Please visit our payment options page for more details.

How long does it take to get my package?

Delivery times vary based on your location and selected shipping method. Typically, orders are processed and shipped within 1-2 business days, and delivery can take an additional 3-5 business days. For specific shipping information, please refer to our shipping policy.

How can I get free shipping?

Luxea offers free shipping on orders over a certain value. Please check our shipping policy on our website to see if your order qualifies for free shipping.

Where can I find Luxea in-store?

Please click here to refer to our stockists and find the nearest store location where you can purchase Luxea products.

Contact Us

If you have any more questions or need further assistance, feel free to contact our customer service team at [email protected].