Terms and Conditions

1. Introduction

Welcome to Luxea. These terms and conditions outline the rules and regulations for the use of Luxea’s Website, located at www.luxea.co.za. By accessing this website we assume you accept these terms and conditions. Do not continue to use Luxea if you do not agree to take all of the terms and conditions stated on this page.

2. Definitions

  • Company refers to Luxea.
  • User refers to any individual accessing or using our website and services.
  • Products refer to the items available for purchase on our website.
  • Services refer to the use of our website, customer service, and any related activities.
  • Website refers to www.luxea.co.za.

3. Use of the Website and Services

By accessing our website, you agree to use it for lawful purposes only. You must be at least 18 years old to use our website and services. By creating an account, you agree to provide accurate and complete information and to update it as necessary to keep it accurate and complete.

4. Product Information

We strive to ensure product descriptions and prices are accurate. However, errors may occur. We reserve the right to correct any inaccuracies and to change or update information at any time without prior notice. This includes but is not limited to pricing, availability, and descriptions of products.

5. Orders and Payments

Orders can be placed through our website. By placing an order, you are offering to purchase a product subject to the following terms and conditions:

  • All orders are subject to availability and confirmation of the order price.
  • We accept various payment methods, including credit cards and PayPal.
  • Shipping costs and delivery times will be displayed at checkout.

6. Shipping and Delivery

We aim to ship products in a timely manner. However, delivery times may vary based on your location and other factors. We are not responsible for delays caused by the shipping carrier or customs clearance processes. Shipping costs and estimated delivery times will be displayed during the checkout process.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return it within 7 days for a refund, subject to our return policy. The following conditions apply:

  • The product must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Refunds will be processed once we receive and inspect the returned product.
  • Shipping costs for returning the product are the responsibility of the customer.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Luxea and is protected by applicable intellectual property laws. You may not use our content without prior written permission from Luxea.

9. Privacy Policy

We collect and use personal information in accordance with our privacy policy, which is available on our website. By using our website and services, you consent to the collection and use of your information as described in our privacy policy.

10. Limitation of Liability

Luxea is not liable for any damages arising from the use of our products beyond the purchase price. We do not warrant that our products will meet your specific requirements or that the service will be uninterrupted or error-free. In no event shall Luxea, its directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website or products.

11. Indemnification

You agree to indemnify and hold Luxea harmless from any claims, damages, or expenses arising from your use of our website and products or your breach of these terms and conditions.

12. Changes to Terms

We may update these terms from time to time. Changes will be posted on our website, and continued use of our services indicates acceptance of the new terms. It is your responsibility to review these terms periodically for any changes.

13. Governing Law

These terms are governed by the laws of [Your Jurisdiction]. Any disputes arising out of or relating to these terms shall be resolved in the courts of [Your Jurisdiction].

14. Contact Information

For support or inquiries, please contact us at [email protected].